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E-bot7 brings artificial intelligence to customer service and helps companies achieve greater customer service efficiency. The system analyzes inbound messages and provides agents with accurate response suggestions. This reduces the average handling time by up to 80% and automates repetitive and recurring questions right after integration.
We connect to existing CRM consoles and train a “convolutional neural network” based on historical support tickets. After integrating the technology, every message or email goes through our model, which predicts valuable meta-data and routes it to the right department. This helps your agents to serve the customers in a smarter, more personalized and effective way.
Once a message is received, our bot suggests the best answer to the agent directly in his existing CRM. The agent just has to confirm and the message is sent. Through this model, we can guarantee that there will be no wrong answers send to customers.
Not only does our system enable quicker and smarter responses for your agents and thus increases employee satisfaction, it also automates more and more repetitive and recurring questions since your AI will constantly learn. Once our system recognizes and exceeds a certain confidence level, let’s say 99%, the answer is automatically sent out by the bot so that the agents do not even have to look at the answer anymore.
Through this, more and more questions get automated and your agents can finally concentrate on the more complex tasks. Also, your customers will love the system since questions are processed quicker, smarter and more direct on their preferred channel.